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Who these terms are between
These terms are an agreement between you and [LEGAL ENTITY NAME], doing business as Pipe Dream Plumbing Co. (“Pipe Dream Plumbing”, “we” or “us”). They apply when you use this website, ask us for an estimate, or have us do plumbing work at your home or business. A written quote or invoice for your job can add terms for that job. Where it does, the written quote or invoice controls.
How do estimates and quotes work?
Estimates for planned work, like a water heater replacement, are free and come with no obligation. A repair call is an $89 diagnostic, waived if you go ahead with the repair. Before any work starts, we give you a flat, written price for the job we have agreed to do. Flat prices. No surprise quotes.
Prices published on this website are starting rates unless the page says otherwise, and the price for your job depends on what we find on site. Your written quote is the price that applies.
If we open a wall, a slab or a line and find something neither of us could see before, such as a second leak, a collapsed pipe or work that is not to code, we stop and explain it. Any change to the scope or the price needs your approval before we continue.
Scheduling, arrival and cancellation
We schedule a time with you and call if we are running late. Weather, emergencies on earlier jobs, and parts availability can move an appointment. When that happens, we tell you as early as we can and offer the next available time.
If you need to cancel or reschedule, call or email us as early as you can. If a written quote for your job sets a cancellation charge, for example for special-order equipment, that charge applies as written. Otherwise there is no charge to cancel before work starts.
What we need from you
Please give us safe access to the work area, the water main, the water heater and any cleanout we need, and keep children and pets away from it while we work. Tell us about anything you know that affects the job, such as earlier repairs, known leaks, or HOA rules.
Where the work requires a permit, we pull it and arrange the inspection, and you agree to give the inspector access. Some HOAs require their own approval. Getting HOA approval is your responsibility unless we agree in writing to handle it.
Payment
We accept Visa, Mastercard, American Express, Discover, cash and checks, and financing is available for larger projects. Payment is due when the work is complete unless your written quote sets a deposit or a different schedule. Taxes and payment processing fees are added only where your written quote says so.
Special offers and coupons apply under the terms shown on our specials page and on the offer itself, one per job unless stated otherwise.
What does "Work guaranteed" mean?
We stand behind our workmanship. If something we installed or repaired is not right, call us and we will come back and make it right.
All of our work is backed by a workmanship warranty, and its period depends on the type of work: repairs are typically warranted for 90 days, while new installations carry a one-year labor warranty in addition to any manufacturer warranties on parts and fixtures. Water heater installations include a one-year labor warranty on the installation, on top of the manufacturer warranty on the unit. Water filtration installations include a one-year guarantee on the connections we make. Your invoice states the warranty for your job.
Equipment and parts carry their manufacturer's warranty, which the manufacturer honors. Some manufacturers require registration or professional installation to keep it valid. Parts you supply yourself are covered by their maker, not by us, though our workmanship installing them is still guaranteed.
The guarantee does not cover damage from misuse, accidents, freezing, flooding, work done by someone else after us, or problems we pointed out and you chose not to fix. Ordinary wear, clogs caused by what goes down a drain, and scale from hard water are not workmanship defects.
Limits of our responsibility
We are responsible for the work we do. We are not responsible for conditions that existed before we arrived, for concealed conditions we could not reasonably have seen, or for delays caused by permits, inspections, suppliers or things outside our control.
To the extent California law allows, we are not liable for indirect or consequential losses, such as lost rent or business income, and our total liability for a job is limited to the amount you paid for that job. Nothing in these terms limits any right you have that the law does not allow a business to limit.
Information on this website is general guidance for homeowners. It is not a diagnosis of your home, and it does not replace an inspection by a plumber on site.
Governing law
These terms are governed by the laws of the State of California. If a dispute comes up, please call us first. Most problems are solved with a phone call. Any dispute that cannot be worked out is handled in the state courts of California for the county where the work was done.
Changes to these terms
We may update these terms from time to time. The version on this page, with its date, applies to work quoted after that date. Work already quoted stays under the terms in place when you accepted the quote.
Questions
Email office@pipedreamplumbingco.com or call (858) 330-2881. A real person answers every call. How we treat your information is covered in our privacy policy.