How Our Pricing and Guarantee Work

You get a flat, written price before any work starts, and that is the price you pay. There are no surprise quotes and nothing added after you approve it, the work is guaranteed, and a real person answers every call.

This page explains how our pricing works. It does not list prices. For what plumbing jobs typically cost, see what plumbing costs in San Diego County.

How does the flat price work, step by step?

1. 1You callA real person answers, 8:00 AM to 10:00 PM, 7 days a week. Tell us what is happening and where.
2. 2We ask questionsWhat you are seeing, how old the fixture or heater is, and anything you have already tried. A photo helps.
3. 3We visit and diagnoseOne of our plumbers looks at the problem in person. A service call is an $89 diagnostic, waived if you go ahead with the repair.
4. 4You get a written priceOne flat price for the job, in writing, with what it includes. Not an hourly estimate.
5. 5You approve itNothing starts until you say yes. If you want to think about it or get another quote, that is fine.
6. 6We do the workThe job you approved, at the price you approved.
7. 7Nothing is added afterThe invoice matches the written price. No surprise charges at the end.

What can change a price?

Only something that changes the job, and only before the extra work starts, in writing. The usual reason is hidden damage: a second leak behind the wall we opened, damage under a slab that only shows once the floor is open, or work from years ago that is not to code and has to be corrected to pass the permit.

When that happens, we stop, show you what we found, and give you the price for it. You decide whether we go ahead. Nothing is added to your invoice without that approval.

What does “work guaranteed” cover?

All Pipe Dream Plumbing Co. work is backed by a workmanship warranty. The specific period depends on the type of work: repairs are typically warranted for 90 days, while new installations carry a one-year labor warranty in addition to any manufacturer warranties on parts and fixtures.

• Water heater installations: a one-year labor warranty on the installation, on top of the manufacturer warranty on the unit. See water heater repair and replacement.
• Water filtration installations: our workmanship on the connections we make is guaranteed for one year, and the equipment carries the manufacturer's warranty when it is registered as the manufacturer requires. See water filtration and softening.
• Manufacturer warranties on parts and equipment are honored by the manufacturer. Some require professional installation or registration to stay valid, and we tell you when that applies.

Your invoice states the warranty for your job. The full terms, including what the guarantee does not cover, are in our terms of service.

How do I pay?

We accept Visa, Mastercard, American Express, Discover, cash and checks, and financing is available for larger projects. Ask about it when you get your written price.

Payment is due when the work is complete, unless your written quote sets a deposit or a different schedule. Taxes and payment processing fees are added only where your written quote says so. The details are in our terms of service.

Where can I see what jobs typically cost?

We keep prices on our cost guides, not here, so there is one place to check. Our guide to what plumbing costs in San Diego County has the typical price for common jobs, what drives a price up or down, and a full cost guide for each of the bigger jobs. Current offers are on the specials page, and you can contact us for a written price on your job.

Pricing and guarantee questions